このポリシーは、当サイト（wadadigitallab.com）から直接お申し込みいただいた場合の取り扱いです。 App Store（iPhone / iPad 版）からご購入いただいた場合は、Apple が販売者となるため、以下の手順は当てはまりません。
解約は iOS の「設定 → Apple ID → サブスクリプション」から行ってください。返金は Apple の規定によるため、
Apple へお申し出いただく必要があり、当方から直接の返金はできません。
This policy sets out how returns, refunds and cancellations work for the apps sold by Wada Digital Lab (sole proprietor: Tomoyuki Wada; “we”, “us”, “our”).
This policy is for orders placed directly on this website (wadadigitallab.com). If you bought through the App Store (iPhone / iPad), Apple is the seller and the steps below do not apply.
Cancel from “Settings → Apple ID → Subscriptions” on your iOS device. Refunds follow Apple’s rules, so you need to ask Apple;
we cannot refund an App Store purchase ourselves.
Which products we sell outside Japan.KoeShot for Mac is the only product we sell outside Japan.
KoeType for Mac and ヨミガエル for Mac are sold in Japan only (Terms of Service, Article 4).
The sections below cover all three, so that you can see the whole policy.
1. Our basic position
Our products are digital goods delivered by download. Because of that, once your order is complete we cannot normally accept a return or give a refund.
“Normally” here means this: we cannot take a product back or refund it because you changed your mind, or because it was not what you expected. Where something is wrong on our side, or where the law gives you a right, we act as set out in “4. When we do give a refund” and “5. If you live outside Japan” below.
KoeType for Mac comes with a 14-day free trial. Nothing is charged during that period, so you can use it and check that it works in your own environment before you decide to continue. If you cancel during the trial, you pay nothing.
KoeShot for Mac is a one-time purchase, and you can try it free for 14 days before you buy. You do not register a payment method and you do not place an order with us. Please use it and check that it works on your own Mac before you decide to buy.
ヨミガエル for Mac is a one-time purchase, and you can try it free for 14 days before you buy. You do not register a payment method and you do not place an order with us. How well it reads text depends on the condition of the paper it came from. Please try it on your own documents and check that you are happy with the result before you decide to buy.
2. Cancelling a subscription (KoeType for Mac)
This section is about subscription products. For one-time products (KoeShot for Mac, ヨミガエル for Mac), see “3. One-time products”.
Open the “Manage your subscription” page with the button above.
Enter the email address you registered (the one you used when you bought).
Stripe sends a one-time sign-in link to that address. Open the email and click the link.
Choose “Cancel plan” and follow the screen. Your cancellation is then complete.
If you find the steps difficult, write to the email address below and we will guide you or do it for you. We will not try to talk you out of cancelling, and we will not make the steps hard to follow.
2-2. What cancelling does, and refunds
Once you have cancelled, no further automatic charge is made from the next renewal date onwards.
Even after you cancel, you can keep using the product until the day before your next renewal date.
If you cancel part-way through a period you have already paid for, we do not give a pro-rata refund. (This does not apply where we ourselves end the service; in that case we do refund on a daily basis — Terms of Service, Article 13.)
If you cancel during the free trial, nothing is charged.
2-3. Renewals and price changes
The charge on your renewal date is made automatically. You can check your next renewal date at any time on the “Manage your subscription” page above.
If we change a price, we will publish the new price and the date it starts to apply on this website at least 30 days before that date (and we will also try to tell you by email). If you do not agree to the new price, you can cancel before your renewal date.
2-4. Changing plan
You can switch between the monthly and the yearly plan on the “Manage your subscription” page (2-1). If you do not see it on the screen, write to us and we will do it for you.
If you change part-way through a period, we work out the unused part of your old plan on a daily basis and take it off the amount we bill you for the new plan. Anything left over is carried to your next bills.
This is a credit against your bill, not cash returned to you. The words “we do not give a pro-rata refund” in 2-2 are about cancelling, and do not apply to a change of plan (Terms of Service, Article 9).
3. One-time products (KoeShot for Mac, ヨミガエル for Mac)
You pay once. There is no monthly fee and no recurring charge, so there is nothing to cancel.
If you stop using it, just delete the app. Nothing further is charged.
Because these are downloaded products, once your order is complete we cannot normally accept a return or give a refund. Please use the free 14-day trial before you buy, on your own Mac and with your own documents.
If we raise the price after you have bought, we will not bill you anything extra for what you already bought.
“4. When we do give a refund” below applies to one-time products in the same way.
If you live outside Japan, please also read “5. If you live outside Japan” below.
4. When we do give a refund
We cannot normally give a refund, but we deal with the following individually.
There is a serious defect on our side (for example, a main feature described on the product page does not work) and we cannot put it right.
There has been an obvious billing error, such as being charged twice.
The law requires a refund.
Where we refund, we normally refund through the same payment method you used (Stripe).
5. If you live outside Japan
We sell KoeShot for Mac to people in Japan and also in the United States, Canada, Australia, New Zealand, Singapore and Hong Kong (Terms of Service, Article 4). KoeType for Mac and ヨミガエル for Mac are sold in Japan only.
The words “we cannot normally accept a return or give a refund” in “1. Our basic position” do not narrow or cancel any right that the law of the country or region where you live gives you.The same applies where you are a company or another organisation and the law of the country or region where you are located treats you as a consumer.
5-1. If you live in Australia
The consumer guarantees under the Australian Consumer Law cannot be excluded by anything we write. Under that law:
If there is a major problem, you choose: a refund, a replacement with the same product, or keeping the product and being compensated for the drop in its value.
If there is a minor problem, we fix it free of charge.
If we do not fix a minor problem within a reasonable time, you choose: having it fixed elsewhere and recovering the cost from us, a refund or a replacement, or keeping the product and being compensated for the drop in its value.
You may also be entitled to compensation for other damage and loss caused by the problem.
5-2. If you live in New Zealand
The guarantees under the Consumer Guarantees Act 1993 cannot be excluded by anything we write. Under that Act:
If there is a failure of a substantial character, you choose: a refund, a replacement with the same product, or keeping the product and being compensated for the drop in its value.
For any other failure, we fix it free of charge. If we do not fix it within a reasonable time, you choose: having it fixed elsewhere and recovering the cost from us, or rejecting the product and taking a refund or a replacement.
You can also claim compensation under that Act for other loss caused by the failure.
5-3. If you live in the United States, Canada, Singapore or Hong Kong
The rights that the law of the country or region where you live gives you are not limited by this policy.
5-4. How to tell us
If you think any of the above applies, write to the address in “6. Contact us” below. It helps us check quickly if you include the date you bought, the email address you registered, and what is going wrong.
We will not turn down a right the law gives you merely because time has passed since you bought.
6. Contact us
For anything about refunds or billing, please write to us. It helps us check quickly if you include the date you bought, the email address you registered, and the name of the product.
You can write to us at any time, and we normally reply within three business days. If your question is about KoeShot for Mac and you are in a sales region outside Japan, you can write in English and we will reply in English (Terms of Service, Article 4, paragraph 3).